Vancouver, BC
3/5/2011
Royas Carpet Cleaning
604.908.2469
I found Royas Carpet Cleaning on yelp when trying to find some natural carpet cleaning alternatives and they were the only listing that had consistent high reviews.
They were a lot more professional than most trades or service people that I have experienced in a very long time which is rare. I had low standards 'cause let's face it, we've all been disappointed by service companies on more than one occasion. They were above and beyond in terms of customer service which was awesome.
Even though it was very short notice, they had no problem booking me in and had a good attitude to match.
They returned my call promptly to book an appointment, which never happens with me. They called to remind me of my appointment, which never happens to me. They called to say that they would be delayed, which never happens to me. They also arrived on time....which rarely happens for anyone.
The technician answered all my questions and informed me of what he had done and how he had done it. By informing me, he made me feel involved with the process. Apparently there were a lot of bodily fluids on the floor in some spots which needed extra treating. I was too embarrassed to say that 8 plus years of having sex can leave some spillage on the floor. Moving forward I will make sure to have some handy wipes on hand.
They quoted a very reasonable price on the phone, however, I noticed that they went above and beyond and threw in some extra services without charging. The fact that they tried very hard to get certain stains out rather than just doing a once over was awesome. I have had companies who were lazy and did this.
604.908.2469
I found Royas Carpet Cleaning on yelp when trying to find some natural carpet cleaning alternatives and they were the only listing that had consistent high reviews.
They were a lot more professional than most trades or service people that I have experienced in a very long time which is rare. I had low standards 'cause let's face it, we've all been disappointed by service companies on more than one occasion. They were above and beyond in terms of customer service which was awesome.
Even though it was very short notice, they had no problem booking me in and had a good attitude to match.
They returned my call promptly to book an appointment, which never happens with me. They called to remind me of my appointment, which never happens to me. They called to say that they would be delayed, which never happens to me. They also arrived on time....which rarely happens for anyone.
The technician answered all my questions and informed me of what he had done and how he had done it. By informing me, he made me feel involved with the process. Apparently there were a lot of bodily fluids on the floor in some spots which needed extra treating. I was too embarrassed to say that 8 plus years of having sex can leave some spillage on the floor. Moving forward I will make sure to have some handy wipes on hand.
They quoted a very reasonable price on the phone, however, I noticed that they went above and beyond and threw in some extra services without charging. The fact that they tried very hard to get certain stains out rather than just doing a once over was awesome. I have had companies who were lazy and did this.
View it here: Yelp
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