Vancouver, BC
5/10/2011
Roya's made this as pleasant as a carpet cleaning experience could be.
I booked online and got a confirmation call back from Kia, the owner, right away. An initial problem was solved deftly by excellent customer service. An hour before my appointment Kia called and reported an equipment malfunction so they were unable to come to clean my carpet as scheduled. For my inconvenience he offered me a 30% discount and we rescheduled.
Kia and his assistant arrived promptly at the appointed time and spent the next couple hours restoring some soiled carpets back to their former glory. The products that they use are "green" so it is a major way for me to reduce broad chemical exposure to my family and pets.
I have already booked my next appointment for 6 months from now!
I booked online and got a confirmation call back from Kia, the owner, right away. An initial problem was solved deftly by excellent customer service. An hour before my appointment Kia called and reported an equipment malfunction so they were unable to come to clean my carpet as scheduled. For my inconvenience he offered me a 30% discount and we rescheduled.
Kia and his assistant arrived promptly at the appointed time and spent the next couple hours restoring some soiled carpets back to their former glory. The products that they use are "green" so it is a major way for me to reduce broad chemical exposure to my family and pets.
I have already booked my next appointment for 6 months from now!
View it here: Yelp
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